1. Adult-Only Casino Access

Participation in any form of gambling at Feravellian Prestige Hall is strictly restricted to persons who are aged 18 years or older. This minimum age applies to all casino floor areas, gaming tables, electronic gaming machines and any other wagering activities offered on the premises. It is a legal requirement under New Zealand law and a non-negotiable condition of entry to our casino facilities.

Our trained casino staff are authorised to request valid, government- issued photographic identification from any guest at any time before allowing access to the gaming floor or to specific gaming activities. Acceptable forms of identification include:

• New Zealand passport
• International passport
• New Zealand driver licence (card format)
• New Zealand 18+ card or equivalent government-issued proof-of-age card

Any person who is unable or unwilling to produce satisfactory identification will be refused entry to the casino floor. Our team exercises this responsibility consistently and without exception, regardless of the apparent age of the guest.

Parents and guardians accompanying minors as hotel guests should be aware that minors are not permitted to enter, pass through or remain in casino gaming areas at any time. We appreciate your cooperation in supervising young guests and directing them to the age-appropriate facilities available elsewhere in Feravellian Prestige Hall.

2. Keeping Play Optional

Gambling is one of many leisure experiences available at Feravellian Prestige Hall. It is entirely optional. We encourage every guest to make a conscious and informed decision about whether to participate, and to treat any time spent on the gaming floor as one part of a broader stay rather than as a primary purpose or obligation.

Responsible gambling means approaching gaming as a form of entertainment—not as a strategy to generate income, recover losses or solve financial difficulties. Before you begin any session on our gaming floor, we invite you to consider the following principles:

• Set a budget in advance. Decide before you start how much money you are comfortable spending and treat that amount as the cost of your entertainment, not as an investment.
• Set a time limit in advance. Decide how long you intend to play and stick to it, regardless of your result.
• Accept that outcomes are random. All casino games involve chance. Past results do not influence future outcomes. There is no system, strategy or pattern that guarantees a win.
• Never chase losses. If you have reached your budget limit, stop. Increasing bets or continuing to play in order to recover money already lost is one of the clearest signs that play has moved beyond healthy entertainment.
• Balance gambling with other activities. A healthy relationship with gambling means it occupies a modest and comfortable place alongside your other leisure activities and responsibilities.

Our team is here to help you enjoy your visit. If at any point you feel that playing is no longer enjoyable or that you are struggling to keep to the intentions you set for yourself, we encourage you to step away and, if helpful, to speak with a member of our responsible gambling team.

3. Time and Spending Limits

Managing the amount of time and money you spend on the gaming floor is one of the most practical steps you can take to keep gambling a positive experience. Feravellian Prestige Hall supports and encourages every guest to use personal limits as a matter of routine, not only when difficulties arise.

3.1 Spending Limits

We recommend that guests establish a clear, pre-determined budget for each gaming session before entering the casino floor. A sensible approach is to:

• Bring only the amount of cash or accessible funds you are comfortable losing entirely.
• Leave credit cards, savings cards and additional funds in a secure location away from the gaming floor.
• Avoid borrowing money from others for the purpose of gambling.
• Stop playing once your pre-set budget is spent, regardless of how the session has gone.

3.2 Time Limits

Extended and unbroken gaming sessions can impair judgement and make it harder to notice that play has gone beyond your original intentions. We recommend:

• Deciding on a maximum session duration before you begin.
• Using a watch, phone alarm or other personal device to track elapsed time independently of the casino environment.
• Scheduling regular breaks away from the gaming floor during longer stays.
• Leaving at the time you originally planned, even if you are ahead or believe you have time to continue.

3.3 Requesting Limit Assistance

Our responsible gambling team is available to discuss personalised limit arrangements with any guest on a confidential basis. If you would like assistance in setting or maintaining limits during your stay, please approach a member of casino management or contact us directly using the details provided at the end of this page.

4. Recognising Warning Signs

For most people, gambling remains an enjoyable pastime. For some, however, the balance can shift over time in ways that are not always immediately obvious. Being aware of the early signs that gambling may be becoming a concern is an important step towards keeping it in check. The following are common indicators that a person's relationship with gambling may deserve closer attention:

4.1 Financial Indicators

• Spending more on gambling than originally intended, repeatedly.
• Gambling with money set aside for essential expenses such as rent, bills or food.
• Borrowing money, selling possessions or using savings to fund gambling.
• Feeling compelled to increase the size of bets over time to maintain the same level of interest or excitement.
• Returning to gamble soon after a win with the intention of winning more, rather than stopping as planned.

4.2 Behavioural Indicators

• Finding it difficult to stop or walk away once you have started playing, even when you intended to.
• Returning to gamble with the aim of recovering money lost in a previous session.
• Becoming restless, irritable or preoccupied when not gambling or when attempting to reduce play.
• Gambling for longer periods than planned, or playing on occasions when you had not intended to gamble at all.
• Prioritising gambling over personal, social or professional commitments.

4.3 Emotional and Social Indicators

• Using gambling as a way of managing stress, worry, boredom or difficult emotions rather than as a leisure activity.
• Concealing the extent of gambling activity from family members, friends or colleagues.
• Feeling anxious, low or withdrawn when not gambling.
• Noticing that personal relationships are under strain as a result of time or money spent on gambling.

If any of the above resonate with your experience, or with that of someone close to you, we encourage you to take it seriously and to consider using the support options described in the sections that follow. Recognising a concern early makes it considerably easier to address.

5. Taking a Break

Stepping away from the gaming floor, whether briefly or for an extended period, is always a sound decision and one that our staff will fully support. Feravellian Prestige Hall offers a number of ways in which guests can take a structured break from gambling.

5.1 Informal Breaks During a Session

At any point during your time on the casino floor you are welcome to leave, take a rest, get some fresh air or spend time in the non-gaming areas of the hotel. We encourage you not to feel obligated to remain at a table or machine simply because others are continuing to play or because you feel your session is not yet complete.

5.2 Cooling-Off Period

If you feel that you need a defined period away from gambling activity without fully committing to a long-term exclusion, you may request a cooling-off period. During a cooling-off period, access to the casino floor will be restricted for a specific number of days or weeks agreed with you at the time of the request. This option is available to any guest and can be arranged confidentially through casino management.

5.3 Resuming Play After a Break

After a cooling-off period concludes, access to our casino facilities will be restored to you automatically unless you have chosen to extend the arrangement or to proceed to a formal self-exclusion. We encourage guests returning from a break to revisit the limit-setting guidance in Section 3 before resuming play.

6. Self-Exclusion

Self-exclusion is a formal arrangement through which a guest requests that Feravellian Prestige Hall restrict their access to our gaming facilities for a defined or open-ended period. It is one of the most effective tools available to anyone who feels that their gambling has become difficult to manage.

6.1 How to Apply for Self-Exclusion

Any adult guest may apply for self-exclusion at any time by speaking directly and in confidence with a member of our casino management team or our responsible gambling staff. The process involves:

1. Requesting a meeting with a responsible gambling team member, which can be arranged at the front desk or by contacting us using the details below.
2. Completing a self-exclusion agreement that records your name, identifying information and the duration of the exclusion you are requesting.
3. Providing a recent photograph for our records, to assist staff in recognising and enforcing your exclusion.
4. Receiving written confirmation of the terms and duration of your exclusion.

6.2 Exclusion Periods

Self-exclusion periods are available in the following durations. You may also request an indefinite exclusion with no fixed end date.

6.3 What Self-Exclusion Covers

Once a self-exclusion is in place, we will take all reasonable steps to enforce it. This includes:

• Restricting your entry to all casino gaming areas within the Feravellian Prestige Hall premises.
• Directing all staff to recognise and enforce your exclusion should you attempt to access the gaming floor.
• Removing your details from any casino promotional or marketing communications directed at active players.

6.4 Important Limitations

While we will make every effort to enforce your self-exclusion diligently, guests should be aware that self-exclusion is a voluntary arrangement and relies on a degree of cooperation between the property and the individual. If you enter the premises while under a self-exclusion agreement, any staff member who recognises you will ask you to leave the gaming area immediately. We encourage those under self-exclusion to avoid visiting the casino floor of their own accord as an additional safeguard.

6.5 Lifting a Self-Exclusion

Exclusions will not be lifted before the agreed period has expired. Once a period has concluded, reinstatement of access requires a formal meeting with our responsible gambling team, during which we will discuss the decision to return and ensure appropriate limits are in place before access is restored. Indefinite exclusions may only be lifted through a formal written application reviewed by senior casino management.

6.6 Confidentiality

All self-exclusion arrangements are handled in strict confidence. Your information will not be disclosed to any third party except as required by New Zealand law or as necessary to enforce your exclusion within our property. For further information on how we handle your personal data, please refer to our Privacy Policy or contact us at info@feravellianprestigehall.com.

7. Support from Trusted Contacts

Family members, friends and other trusted contacts can play a significant role in helping someone recognise and address a concern with gambling. If you are concerned about the gambling behaviour of a person close to you, or if you would like to involve a trusted contact in your own arrangements at Feravellian Prestige Hall, the following information may be helpful.

7.1 Speaking with Someone You Trust

If you are finding it difficult to manage your own gambling, speaking openly with a family member, partner or close friend can provide both practical support and a degree of accountability. Sharing your intentions—your budget, your planned session time and your decision to take a break or self-exclude—with someone you trust gives that person the opportunity to offer encouragement and to notice if the boundaries you have set for yourself are not being maintained.

7.2 Concerned Family Members and Friends

If you are worried about the gambling habits of someone close to you, we encourage you to approach the conversation with care and without judgement. Some guidance that may help:

• Choose a calm, private moment to raise your concerns rather than doing so in the immediate aftermath of a gambling session.
• Focus on specific observations rather than general accusations —for example, a pattern of behaviour you have noticed rather than a character judgement.
• Express that your concern comes from care rather than criticism.
• Offer to accompany the person to a meeting with our responsible gambling team if they are willing.
• Acknowledge that the decision to seek support ultimately rests with the individual.

7.3 Third-Party Exclusion Requests

In certain circumstances, a family member or other close contact may wish to make a formal request that a person be excluded from our casino facilities. Such requests are considered by our senior management on a case-by-case basis and will be handled with full regard to privacy and confidentiality. To enquire about this option, please contact our responsible gambling team using the details at the end of this page.

8. Local Responsible Gambling Resources

New Zealand has a network of public services and community resources that provide information, guidance and support relating to gambling and problem gambling. Feravellian Prestige Hall encourages all guests who have concerns about their own gambling or that of someone close to them to make use of these independent resources.

8.1 Public Information and Guidance

The New Zealand government and relevant public authorities publish guidance on responsible gambling, the risks associated with problem gambling and the rights of individuals who wish to seek support or make a complaint. This guidance is made available through official government websites and local community services. We encourage guests to access this information directly through New Zealand's public health and regulatory channels.

8.2 Community and Peer Support

A range of community-based support services operate across New Zealand, including peer-support groups and community organisations focused on helping individuals and families affected by gambling harm. These services are available at no cost and operate confidentially. We encourage guests to enquire with local health and community services in their home area about the support available to them.

8.3 Regulatory Complaint Routes

New Zealand's gambling regulatory framework provides individuals with the right to raise concerns or complaints about gambling operators with the relevant public authority. If you believe that a gambling operator has not acted in accordance with its obligations under New Zealand law, you are entitled to contact the appropriate government body responsible for gambling regulation. Details of that body and its complaint processes are available through official New Zealand government information channels.

8.4 Seeking Help Promptly

We encourage any guest who recognises warning signs in their own gambling, or who is concerned about another person, not to delay in seeking support. The earlier a concern is acknowledged and addressed, the more straightforward it is to return to a healthy relationship with gambling or to step away from it altogether. Our own responsible gambling team remains available on the property at all times and is a confidential, first point of contact for anyone who would prefer to begin that conversation in person.

9. Our Commitment to Responsible Gambling

Feravellian Prestige Hall takes its responsible gambling obligations seriously. The following standards govern how we operate our gaming floor and how our staff engage with guests:

• All casino employees receive responsible gambling training as part of their induction and on an ongoing basis.
• Staff are trained to observe signs that a guest may be experiencing difficulty and to respond in a sensitive and non-judgemental manner.
• Responsible gambling information is made available on the property at all times, including this page via our website at feravellianprestigehall.com.
• Self-exclusion and cooling-off arrangements are administered promptly, confidentially and without any attempt to dissuade a guest from proceeding.
• We do not extend credit to guests for the purpose of gambling.
• We do not target promotional gambling communications at guests who are under a self-exclusion arrangement.
• We cooperate fully with New Zealand's regulatory framework for responsible gambling and comply with all applicable legal requirements.

If you have any concerns about the way our responsible gambling practices are being implemented, or if you wish to provide feedback on your experience, we welcome your communication and will respond promptly and in confidence.

10. Contact Our Responsible Gambling Team

Our responsible gambling team is available to assist you at any time during your stay. Whether you wish to discuss a concern, arrange a self-exclusion or cooling-off period, obtain further information about our responsible gambling practices, or simply have a confidential conversation, please do not hesitate to get in touch.

All responsible gambling enquiries are treated with complete confidentiality. We are here to help, without judgement, and we encourage you to reach out at any time—no concern is too small to raise with us.