Terms of Use

1. About Us

This Site is owned and operated by , a company incorporated in New Zealand (Company Number 7843926), whose registered office is at . Throughout these Terms of Use, references to "we", "us", "our" or "the Hotel" mean .

Feravellian Prestige Hall is a hotel-casino property located in Te Awamutu, New Zealand. The Site is provided for the purpose of supplying information about the property, its facilities and services, and for enabling guests and visitors to submit reservation enquiries.

2. Acceptance of These Terms

Your access to, and continued use of, the Site constitutes your unconditional acceptance of these Terms of Use as they stand at the time of each visit. These Terms form a legally binding agreement between you and .

We reserve the right to amend, update or replace any part of these Terms at any time by publishing the revised version on this page. The date of the most recent revision appears at the top of this document. Your continued use of the Site following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to check this page periodically.

If you are using this Site on behalf of a company, organisation or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and all references to "you" include that entity.

3. Purpose of the Site

The Site is provided for the following purposes:

• To present information about Feravellian Prestige Hall, including its accommodation, facilities, dining, events and casino amenities;
• To allow prospective guests to submit room and package reservation requests and enquiries;
• To communicate promotions, special offers and news relating to the property;
• To provide contact and location information; and
• To supply relevant information about responsible gambling resources available in New Zealand.

The Site does not offer real-money gambling, gaming or wagering of any kind. Any casino-related content is purely informational and descriptive of on-site facilities available in person at the property in accordance with applicable New Zealand law.

4. Permitted Use

4.1 Lawful and Personal Use

You may use the Site solely for lawful personal or business purposes that are consistent with its intended function as set out in Section 3 above. You agree not to use the Site in any way that:

• Violates any applicable New Zealand legislation, regulation, by-law or other legal requirement;
• Is fraudulent, false, misleading or deceptive;
• Infringes the intellectual property rights, privacy rights or other rights of any third party;
• Transmits or uploads any material that is harmful, offensive, obscene, threatening or otherwise objectionable;
• Introduces any virus, malware, trojan, ransomware, worm or other malicious or technologically harmful code;
• Attempts to gain unauthorised access to any part of the Site, its servers or any connected systems or networks;
• Scrapes, crawls, extracts or harvests content or data from the Site by automated means without our prior written consent; or
• Interferes with, disrupts or imposes an unreasonable burden on the Site's infrastructure or the experience of other users.

4.2 Prohibited Commercial Exploitation

You must not reproduce, re-sell, sub-licence or otherwise commercially exploit any part of the Site or its content without our express prior written permission. This prohibition includes, without limitation, framing, mirroring or embedding the Site within another website or application.

4.3 Accuracy of Information You Provide

When submitting any form, reservation request or enquiry through the Site, you agree to provide accurate, current and complete information. You must not impersonate any person or entity or misrepresent your affiliation with any person or entity.

5. Intellectual Property

5.1 Ownership

All content on the Site, including but not limited to text, photographs, graphics, illustrations, logos, trade marks, service marks, icons, audio, video, data compilations, page layout and underlying source code (collectively, the "Content"), is owned by or licensed to and is protected by New Zealand and international intellectual property laws, including the Copyright Act 1994 (NZ) and the Trade Marks Act 2002 (NZ).

5.2 Permitted Personal Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Content for your own personal, non-commercial purposes only. This licence does not include the right to:

• Download or copy Content (other than through ordinary browser caching) except as expressly permitted by us in writing;
• Modify, translate or create derivative works based on any Content;
• Distribute, publicly display, perform or broadcast any Content; or
• Remove, obscure or alter any copyright, trade mark or other proprietary notice contained in the Content.

5.3 Trade Marks

The name "Feravellian Prestige Hall", associated logos and all related marks are trade marks of . Nothing on the Site should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark without our prior written consent.

5.4 User Submissions

If you submit, upload or otherwise provide any content, feedback, suggestion, photograph or other material to us through the Site, you grant us a worldwide, royalty-free, perpetual, irrevocable, sub-licensable licence to use, reproduce, modify, adapt, publish, translate and distribute that material in any media for any purpose connected with the operation and promotion of the property, without further notice or compensation to you. You represent and warrant that you own or otherwise control all necessary rights in such material and that its use by us will not infringe the rights of any third party.

6. Reservation Requests, Rates and Booking Terms

6.1 Nature of Reservation Requests

Any reservation request or enquiry submitted through the Site constitutes an expression of interest and does not in itself constitute a confirmed booking or a legally binding reservation. A reservation becomes binding only when we issue a written confirmation of booking to you, whether by email or other documented means.

6.2 Rates and Pricing

All rates and prices displayed on the Site are expressed in New Zealand dollars (NZD) and are inclusive of GST at the current applicable rate unless otherwise stated. Rates are subject to availability and may change at any time without prior notice until a booking is confirmed in writing.

6.3 Accuracy of Rates

We make every reasonable effort to ensure that rates and availability information displayed on the Site are accurate at the time of publication. In the event of an obvious error (such as a manifestly incorrect price), we reserve the right to withdraw or correct the rate prior to confirming any booking. We will notify you promptly of any such error and offer you the option to proceed at the correct rate or to withdraw your request without penalty.

6.4 Cancellation and Modification

Specific cancellation, modification and no-show terms will be communicated at the time of booking confirmation and shall form part of the binding contract between you and . You are encouraged to read those terms carefully before confirming your reservation. Standard cancellation terms may vary depending on rate type, package, time of year and promotional conditions.

6.5 Payment

Payment terms, accepted payment methods and any deposit or pre-authorisation requirements will be set out in the booking confirmation or communicated to you by our reservations team. All payments must be made in New Zealand dollars unless a prior written arrangement has been made to the contrary.

6.6 Guest Obligations

Guests are required to comply with the Hotel's House Rules and any applicable policies during their stay. The Hotel reserves the right to refuse or terminate a stay without refund in circumstances where a guest's behaviour is disruptive, unlawful or in breach of the House Rules. A copy of the House Rules is available upon request and is provided at check-in.

7. Age Restrictions

7.1 Casino Facilities

In accordance with the Gambling Act 2003 (NZ) and all applicable New Zealand regulations, access to casino gaming facilities at Feravellian Prestige Hall is strictly restricted to persons who are aged 18 years or older. We operate a rigorous age-verification policy. Any person who is, or who appears to be, under the age of 18 will be required to produce satisfactory proof of age before being permitted to enter or remain in the casino gaming area. We reserve the right to refuse entry to or remove from the casino area any person who is unable or unwilling to provide acceptable proof of age.

7.2 Hotel Accommodation

Age requirements for hotel accommodation and other non-gaming facilities are set out in the applicable booking terms and House Rules and may differ from the casino age restriction above.

7.3 Use of the Site by Minors

This Site is not directed at persons under the age of 18. We do not knowingly collect personal information from individuals under 18. If you are under 18, you must not use this Site or submit any personal information through it.

8. Responsible Gambling

8.1 Our Commitment

is committed to promoting a safe, enjoyable and responsible gambling environment within the on-site casino. We recognise that gambling can cause harm to some individuals and we take our social responsibilities seriously.

8.2 Recognising Gambling Harm

Problem gambling can affect people of all backgrounds. Some signs that gambling may be becoming harmful include: spending more money or time gambling than intended; gambling to recover losses; neglecting responsibilities or relationships because of gambling; feeling distressed or anxious about gambling; and borrowing money or selling possessions to fund gambling. If any of these situations resonate with you or someone you know, we encourage you to seek support promptly.

8.3 Self-Exclusion and Support

We offer self-exclusion options at the property for guests who wish to restrict their access to the casino facilities. Please speak with a member of our management team in confidence to arrange this. Self-exclusion is also available through the national resources listed below.

8.4 New Zealand Support Resources

The following independent organisations provide free, confidential support, information and self-exclusion tools for people affected by gambling harm in New Zealand:

• Problem Gambling Foundation of New Zealand — provides counselling, support services and information at www.pgf.nz;
• Gambling Helpline — a free, confidential telephone and text helpline available 24 hours a day, seven days a week (details available at www.gamblinghelpline.co.nz);
• Department of Internal Affairs — Gambling Compliance — publishes guidance on gambling harm and oversees compliance with the Gambling Act 2003 (information available at www.dia.govt.nz).

We do not represent, endorse or accept responsibility for the content of these third-party resources, but we encourage all guests to make use of them if needed.

8.5 Responsible Gambling Principles

When visiting our casino facilities in person, we ask all guests to keep the following principles in mind:

• Set a budget before you start and stick to it;
• Only gamble with money you can afford to lose;
• Take regular breaks and keep track of time;
• Do not chase losses;
• Gambling should be entertainment, not a source of income; and
• Seek help if gambling is no longer enjoyable or is causing you concern.

9. External Links

The Site may contain hyperlinks to third-party websites, resources or services that are not owned or controlled by . Such links are provided for your convenience and information only. We have no control over the content, privacy practices, accuracy, availability or terms of those third-party sites and we accept no responsibility or liability for them.

The inclusion of a hyperlink to any third-party website does not imply our endorsement, approval or recommendation of that site, its content, its operators or any products or services it offers. You access any linked third-party site entirely at your own risk and subject to the terms and conditions of that site.

If you wish to provide a hyperlink to this Site from another website, you must not do so in a way that is misleading, that implies any association, approval or endorsement by us where none exists, or that frames or reproduces any Content from this Site without our prior written consent.

10. Website Availability and Maintenance

10.1 No Guarantee of Continuous Access

We aim to keep the Site available at all times; however, we do not guarantee that the Site, or any content on it, will always be available or uninterrupted. Access to the Site may be suspended, restricted or terminated at any time for operational, technical or business reasons, with or without notice.

10.2 Maintenance and Updates

We reserve the right to carry out maintenance, updates or modifications to the Site at any time. During such periods, access to all or part of the Site may be unavailable. We will endeavour to carry out planned maintenance during off-peak hours where reasonably practicable.

10.3 Accuracy of Content

While we take reasonable care to ensure that information published on the Site is accurate and up to date, we cannot guarantee that all content is free from error or omission at all times. Information about facilities, services, opening hours, promotions and availability is subject to change, and the Site should not be relied upon as the sole source of information without verification with our reservations or front-desk team.

11. Limitation of Liability

11.1 General Limitation

To the fullest extent permitted by law, , its directors, officers, employees, agents and contractors shall not be liable to you for any loss or damage, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with:

• Your use of, or inability to use, the Site or any content on it;
• Any reliance you place on information published on the Site;
• Errors, omissions, interruptions, defects or delays in the operation or transmission of the Site;
• Any virus or other harmful component transmitted through the Site;
• Unauthorised access to or alteration of your transmissions or data; or
• Your use of any third-party website linked from the Site.

11.2 Consumer Guarantees Act 1993

Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ) or any other New Zealand statute that cannot lawfully be excluded or limited. Where the Consumer Guarantees Act 1993 or other legislation implies guarantees or conditions that cannot be excluded, our liability for breach of any such guarantee or condition is limited, to the extent permitted by law, to resupplying the relevant service or paying the cost of having that service resupplied.

11.3 No Liability for Consequential Loss

Subject to Section 11.2 above, in no event shall we be liable for any indirect, special, incidental, consequential or punitive loss or damage (including but not limited to loss of profits, loss of revenue, loss of data or loss of business opportunity) arising from your use of the Site, even if we have been advised of the possibility of such loss or damage.

11.4 Your Responsibility

You are responsible for ensuring that your use of the Site complies with all applicable laws and for any consequences arising from your failure to do so. You agree to indemnify, defend and hold harmless and its directors, officers, employees and agents from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms or your misuse of the Site.

12. Privacy and Personal Information

We collect, use and store personal information in accordance with the Privacy Act 2020 (NZ) and our Privacy Policy, which forms part of these Terms and is incorporated herein by reference. By using the Site and submitting any personal information to us, you acknowledge and consent to the collection and use of your information as described in our Privacy Policy.

We take reasonable steps to protect personal information held by us against loss, unauthorised access, use, modification or disclosure. Enquiries or complaints relating to our handling of personal information should be directed to our Privacy Officer at info@feravellianprestigehall.com.

Where we process special-category personal data, we do so only to the extent necessary and in accordance with the Privacy Act 2020 (NZ) and any other applicable legal requirements.

13. Security

You are responsible for maintaining the confidentiality of any account credentials, passwords or access codes you use in connection with the Site. You agree to notify us immediately if you become aware of any unauthorised use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this obligation.

We employ reasonable technical measures to help secure the Site and the data transmitted through it; however, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or from the Site.

14. Governing Law

These Terms of Use, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of New Zealand.

The courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the use of the Site, subject to the dispute resolution process set out in Section 15 below.

15. Disputes and Complaints

15.1 Initial Contact

If you have any concern, complaint or dispute relating to these Terms, the Site or our services, we encourage you to contact us in the first instance so that we can attempt to resolve the matter promptly and informally. Most concerns can be resolved quickly through direct communication with our team.

15.2 Formal Complaints

To raise a formal complaint, please contact us in writing, providing full details of your concern and any relevant supporting information:

We will acknowledge receipt of your complaint within five (5) working days and aim to provide a substantive response within twenty (20) working days of receipt.

15.3 External Resolution

If you are not satisfied with our response to your complaint, you may be entitled to refer the matter to an appropriate external body. For disputes involving the handling of personal information, you may lodge a complaint with the Office of the Privacy Commissioner of New Zealand (www.privacy.org.nz). For consumer-related disputes, you may seek assistance from the Commerce Commission or the Disputes Tribunal, as appropriate.

15.4 Mediation

Before commencing formal legal proceedings, both parties agree to act in good faith and to attempt to resolve any dispute through mediation administered by a mutually agreed mediator in New Zealand, provided that either party may seek urgent interlocutory or injunctive relief from a New Zealand court where necessary to protect its rights.

16. General Provisions

16.1 Entire Agreement

These Terms of Use, together with our Privacy Policy and any written booking confirmation issued by us, constitute the entire agreement between you and with respect to your use of the Site and supersede all prior agreements, representations and understandings relating to the same subject matter.

16.2 Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

16.3 Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach.

16.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to any successor entity or in connection with any merger, acquisition or sale of assets, provided that such assignment does not materially prejudice your rights.

16.5 No Third-Party Rights

These Terms do not confer any rights on any third party. The Contract and Commercial Law Act 2017 (NZ) shall not apply to create rights in favour of any person who is not a party to these Terms.

16.6 Language

These Terms are written in English. In the event of any inconsistency between this English version and any translation, the English version shall prevail.

17. Contact Details

For any questions, enquiries or correspondence relating to these Terms of Use, please contact us at:

We welcome your feedback and are committed to responding to all enquiries in a timely and courteous manner.